The Top 10 Things to Know About: Improving Operational Workflow

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Thursday, September 17, 2020 3:00 PM to 4:00 PM EDT

With the onset of COVID-19, many bookstores made an overnight switch from welcoming customers for in-store browsing to operating as fulfillment centers for online orders, curbside pickup, and local deliveries. This change has been one of many that stores have been faced with during this crisis. With online sales predicted to increase across all retail sectors this holiday season, now is the time to review and streamline operational workflow for these new processes made necessary by COVID-19. Join us for a conversation that will help you think about streamlining your current processes — online fulfillment, curbside pickup, local delivery, etc. — to improve efficiency and accuracy.

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American Booksellers Association is a national trade association that supports and advocates for the success of independent bookstores. We provide members with education, networking opportunities, advocacy, resources, and technology. In turn our members support local schools through book fairs, donations and author visits; promote literacy; provide inclusive community centers; connect readers and books; add character to neighborhoods; champion and center diverse and new voices; and contribute to the local economy. We feel honored to support them in their work.

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