Technology Meetup - Using Chatbots for Online Orders

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Thursday, June 11, 2020 1:00 PM to 1:45 PM EDT

This session features Angela Trigg of Haunted Bookshop in Mobile, Alabama, who has created a chatbot through which customers can place orders on the store’s website. The chatbot can detect if someone wants to order a book and then asks questions (like title, author, etc.) and records the answers to create an order note for the store through a third-party service. Booksellers will hear about the online tools Trigg used and how she set it up, as well as see a demonstration of how it works from the customer side.

 

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