eCommerce Administration

The ‘Stock’ module provides a basic stock tracking system for custom products. Store admins can set the stock level and a threshold for each product SKU. When the stock has decremented to the threshold value an email can be sent to the store admin. When the stock is depleted, the ‘Add to Cart’ button will be replaced with an ‘Out of Stock’ button. The stock count will be decremented as customers make purchases.

Here is one example of how this feature might work on your website. A customer buys a custom product and would like to give it as a gift and include a gift message. On the custom product page, the customer is asked: "Is this a gift". If they select "Yes", a message dialog box would open for the customer to enter their gift message. If they don't select "Yes", the message dialog box would remain closed.

If you wish to display a special message to your customers at the end of checkout, a special message pertaining to their order, you may do so using ‘Rules’.

Example scenarios where a custom checkout message could be used:

Creating a leading website takes thought and planning, a site is typically considered successful if it is well designed, useful and in e-commerce aspects, lucrative. While different stores each have different website needs, there are some best practices that are global to all sites. In this guide, we explain those best practices and have broken them down into 4 categories:

4 STORE PRICING TOOL OPTIONS

When a customer enters tax exempt information, the tax is removed from the order. While processing the order, store admins can verify the tax-exempt information and if needed add the tax back to the order.

ADD TAX BACK TO AN ORDER

Navigate to: Store > Orders > View Orders

1. Select the ‘View’ button for the order
2. Review and verify the tax-exempt information provided by the customer

Your main page for order review is found by navigating to: Store > Orders. Here you will find a list of all active orders and it is from here that you will process these orders as needed. In this document, we’ll review what each standard order status means, what state that order status belongs to, and how to create custom order statuses of a particular state.

Getting Started with PayPal

1. Create an business account with PayPal

It is important to keep in mind that the vast majority of titles listed on IndieBound.org, and on our IndieCommerce member websites come from Ingram Book Company's iPage database. Generally speaking, if a title is listed with them (even if they don't actually carry it), it is listed with us. If you are a publisher, you'll want to contact Ingram to inquire about listing your catalog with them. You can find publisher-specific contact info here:

This documentation was modified on 10/1/2021 to include details on the LSI Price Comparison Export feature.

When a visitor to your site searches for a title, they generally see books listed with one of these availability statuses:

CANCELING ORDERS

If an order is in a ‘Pending’ or ‘Processing’ state, and an item needs to be removed from the order, or the entire order needs to be canceled, this can be done with store administrator access or order admin access.

Navigate to: Store > Orders > View Orders

• Remove Specific Items

There are many different ‘Payment Methods’ that can be enabled for your website:

Navigate to: Store > Configuration > Payment Methods

A list of available payment methods and those enabled on your site can be verified on the Store Features page (Store > Configuration > Account information and Preferences > Store Features). If you wish to have a particular payment method enabled on your site, you can send us a request from the Store Features page.
 

When you are using the shared ABA Authorize.net account, when the order status is changed to 'Payment Received' state, the credit card used to place the order is charged. The funds collected are placed in a holding account for 15 days or less. When the order status is then changed to 'Completed', the order is marked for reconciliation. Reconciliation happens on or about the 15th and 25th of the month -  the funds are withdrawn, and dispersed to all interested parties.

Many stores have questions about why an order did or did not go to Ingram (the wholesaler), and why the 'Send to Ingram' button does not appear for certain orders.

Listed below are the conditions for when the ‘Send to Wholesaler’ button will not appear and what conditions will cause an order to not be sent automatically to the wholesaler, when that preference is enabled.